Responsibilities: • Oversee the development and implementation of strategies that nurture customer relationships and enhance customer experience. • Collaborate with the marketing, sales, and product development teams to ensure customer satisfaction and retention. • Establish customer service standards and policies that align with the company's overall objectives. • Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement. • Train and manage customer service team members, fostering a high-performance environment. • Monitor and measure customer experience metrics and KPIs. • Handle complex and escalated customer service issues. • Stay updated on industry trends and emerging customer service techniques. Requirements: • Bachelor’s degree in Business Administration, Marketing, or a related field. • Proven experience in a customer service or customer experience role. • Excellent leadership and team management skills. • Strong understanding of customer service techniques and strategies. • Exceptional communication and interpersonal skills. • Ability to analyze customer feedback and market trends. • Strong problem-solving skills and ability to make sound decisions. • Proficient in Microsoft Office Suite and customer relationship management software. Preferred Skills: • Master’s degree in Business Administration or a related field. • Experience in a leadership or managerial role. • Knowledge of customer experience best practices in the industry. • Project management skills. • Ability to motivate and inspire a team. • Strong organizational and multitasking skills. • Excellent negotiation and conflict resolution skills. • Proactive and customer-focused approach.,